Shipping & Delivery Policy

Welcome to Minofox Reborn Dolls! We are a global brand based in China, dedicated to delivering high-quality reborn dolls to your doorstep worldwide. To ensure a smooth shopping experience, please review our shipping and delivery information below.

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1. Order Processing

All orders are processed and carefully prepared within 1–3 business days (Monday–Friday, excluding Chinese public holidays) after payment is confirmed.

During this time, our team conducts a final quality check and secures your items in protective packaging to ensure they arrive in perfect condition.

Note: Orders shipped from our U.S. warehouse may have shorter processing times for customers in North America.

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2. Shipping Methods & Estimated Delivery

We partner with trusted carriers such as ePacket, YunExpress, Cainiao, and DHL/FedEx to offer reliable shipping options. Delivery times and costs vary by destination and shipping method.

Please Note: These are estimates and not guarantees. Delivery may be affected by customs, weather, or postal service delays.

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3. Order Tracking

For all orders except Economic Air Mail, you will receive a confirmation email with a tracking number once your order ships.

• Tracking usually becomes active 24–48 hours after shipment.

• You can track your package on our website’s [Order Status] page or directly on the carrier’s website.

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4. Shipping Destinations

We ship to over 200 countries and territories worldwide.

If you are unsure whether we deliver to your location, please contact us at support@minofox.com before placing your order.

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5. Customs, Duties & Import Taxes

• Minofox is not responsible for any customs fees, import duties, or taxes applied by your country. These charges are the recipient’s responsibility.

• We are legally required to declare the full value of your items. Orders cannot be marked as “gifts” or undervalued to avoid fees.

• We recommend checking with your local customs office for potential charges before ordering.

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6. Delays or Lost Packages

Delays: International shipping may be delayed due to holidays, customs, or global events. Please allow ample time for delivery before contacting us.

Lost Packages:

• If tracking hasn’t updated for more than 15 business days, or the delivery window has passed significantly, contact us at support@minofox.com with your order number.

• We will investigate with the carrier on your behalf.

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7. Incorrect or Damaged Shipments

Please inspect your package upon arrival. If your items are incorrect or damaged:

1. Take photos of the box and the item.

2. Contact support@minofox.com within 48 hours with your order number and photos.

We will resolve the issue quickly, whether by sending a replacement or issuing a refund. See our [Return & Refund Policy] for more details.

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8. Frequently Asked Questions (FAQ)

Q: Why does shipping take so long?
A: Our products ship directly from China to ensure quality and affordability. International shipping and customs naturally take longer than domestic delivery.

Q: Will I be charged customs fees?
A: This depends on your country’s laws and your order value. Many countries have a de minimis threshold under which no duties are charged. Larger orders to the USA, Canada, and Australia may incur fees.

Q: Can I change my shipping address after ordering?
A: Only if your order has not yet been processed. Contact support@minofox.com immediately. Once a tracking number is generated, the address cannot be changed.

Q: What if my tracking number isn’t working?
A: Allow 24–48 hours for the system to update. If it still doesn’t work, enter the number directly on the carrier’s website. Contact us if issues persist.

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9. Need More Help?

Our customer support team is happy to assist with any shipping questions.

Email: support@minofox.com